Without doubt the telephone is the most cost effective means of precisely targeting your prospects. Its pro-active, interactive, fast, widely available, easy to use and delivers high conversion rates. Our outbound call centre telephone executives are part of a close knit team of well trained and experienced professionals. It's their task to help increase your sales, test new markets, follow up mailings, clean your database, build relationships and ultimately boost your business.

Our outbound call centre agents can provide you with valuable marketing and other business intelligence. We can help you take the pulse of current and former customers so you can better focus your objectives or simply build goodwill

Call centre agents are the main ingredient of success in any call centre. Brainstorm Communications understands this; our asset is certified call centre. We put in practice the best customer relationship management (CRM) services.

Training

We understand the importance of call centre agents training, that the product is only as good as those delivering it, hence we train our Telemarketing agents with state of the art interactive training programs developed by International Telemarketing experts, thereby allowing each staff member to benefits from hands-on training prior to dealing with live calls. When it comes to telemarketing services our team is made up of Telemarketing/Telesales experts.

Brainstorm Communications firmly believes in the importance of training, learning and benchmarking for achievement of outstanding quality calls standards. Training inputs are imparted to every call centre agent on an ongoing basis to maintain enhanced performance levels and individual growth. Since learning and development is a continuous process special attention is paid to the requirements of the candidates in terms of knowledge, skills and attitude.

The following programs and workshop are mandatory for all Associates joining our call centre:

• Telemarketing skills
• Listening Skills
• Telephone etiquette's
• Customer relationship management
• Communication and Team Effectiveness
• Team Building/leadership skills
• Time Management

Training is a continuous process that begins with fundamentals and philosophies and expands with e-commerce customer services & e-business solutions. Through customer product knowledge and internet marketing research we train our call centre staff to get the best result. To this end, emphasis will be placed on customer product knowledge and role-playing. We encourage our clients to be involved in the training process, as they can be instrumental in sharing background and real life experiences.

Vision

Brainstorm's Vision is to be every client's trusted outsourcing partner on a long term basis. To set the next standard in outsourced contact center teleservices by improving our client experience, and exceeding their expectations. And we deliver one call at a time, every call, every time.

Our principles

Brainstorm-Client partnerships are built on our ability to deliver competitive advantage through a mutual understanding of each other's needs and expectations. We act as a fully trusted extension of our clients' businesses and bring a new source of intelligence to the improvement of that business. Our people are our primary strength. Through "Open Book Management", we know the business and are empowered as a team to ensure success for our clients and for Brainstorm Communications. We lead in industry with credibility based on value, consistency and excellence. We maintain a best practice cost structure in order to optimize value to our clients. Our growth and profitability are targeted to exceed shareholder expectations

Our key values

• We maintain the highest standards of integrity and honesty
• We commit our capabilities, meet every commitment and keep our clients and colleagues informed at all times
• We earn the complete trust of each other, our clients and their customers
• We show respect for individuals - both our clients and our colleagues
• We strive for continuous improvement in everything we do
• We have fun, celebrate our successes and approach all challenges in a positive and optimistic manner

At Brainstorm Communications, you do not just hear promises, you see performance. An established foundation in the global contact center outsourcing industry, Axioms agents talk the talk every single day - on behalf of some of the world's most sophisticated clients, delivering extraordinary customer service at extraordinary value. Our aim is not only to achieve high quality standards and practices of best outsourcing company in the global market but also to create as well as surpass our own benchmarks ensuring that service requirements adhered to throughout our processes. We want to add value in every transaction we have with out clients.

We have strived to meet the outsourcing needs of our clients through:

• Using of superior technology and infrastructure
• Training, recruiting and retaining skilled personnel
• Maintaining a high standard and focus on quality
• Maintaining a healthy business relationship with our clients

At Brainstorm Communications, Quality is the prime importance. We believe in sustained quality as a critical factor for our continued success and growth. It has a sound procedure to monitor every call between its representative and valued customers. Our quest for quality of services is not limited to just contact centre operations. We provide quality services that do not just satisfy clients, but also far exceed their expectations.

Our quality policy is aimed at accomplishing high standard of service by:

1. Mystery callers
2. Recording
3. Consumer surveys
4. Barge-Ins
5. Silent monitoring
6. Frequent evaluation

The Quality Assurance team keeps a close eye on every agent and their incentives depend largely based on their monitored performance. Frequent evaluation of reports for every agent is carried out to judge their conformity with the script, product and the service-specific information.

Supervisors provide whispered coaching to on-line agents. It results in a more concentrated and immediate solution when our agents are online with the customers. Moreover, test calls by prospective / existing clients are also readily welcome at all times.