Where greate people and innovative technology combine!
About Us
Brainstorm CommunicationsCall Centre combines capability and expertise in order to provide you with the right solution, taking into full consideration industry, proposition, timing and target market Brainstorm Communications engages in the full process of project planning and set up, ensuring a full understanding of your requirement giving you the full benefit of our many years of experience within the call centre industry.
Our dedicated outbound call centre is in Lahore, Pakistan. Our ability to deliver effective outbound call centre solutions is based of a solid foundation of Expertise, Technology, Recruitment, Training and Scripting.
The Infrastructure includes
State-of-the-art computerization with fully automated call desks
Uninterrupted and back up power supply
Fully redundant voice and data communications with security
Dedicated high speed internet connectivity
Scalable capacity
Multiple Leased fiber optic circuit from US, Australia and Europe
Less than 400 milliseconds latency
Duplicated system to ensure uninterrupted call reception and uninterrupted internet connectivity.
Data Security
Manned and logical data security at entrances
Layered access to physical locations and data
Commercial grade firewall
Network intruder detection system for extra data security
Layer 4 switching with advanced router module for intelligent data routing, monitoring and security
For business process outsourcing we act as an extended arm of the client or customer. Our call centre operations provide efficient services in the field of data collection, data recovery, and mortgage and receivables management. Therefore, a complete understanding of the clients business as well as its processes, practices and the local culture becomes very important. We adopt a complete BPOprocess migration and transition management, which comprises of the following activities:
Understanding the business of the client
Identification of outsource activities
Identification of outsource solutions
Client interaction
Documentation of operating plan with performance requirements
Pre-process training
Client specific process training
Implementation of project
Continuous quality control
Removal of irritants
Completing the transaction
Implementing the client feed back
Continuous interaction with the client
Comprehensive Implementation
In these stage, Clients first develops and implements a comprehensive process, people, and technology and knowledge management architecture within a company.
